What To Expect When The Technician Arrives

Our technicians follow a standard 3 step inspection process to resolve your issue. However, if the service you requested includes tasks such as removing dead animals, installing possum boxes, gutter and valley guards, or any other unique requests, this standard inspection process does not apply.

Step 1

Inspect ceilings spaces where access is available, relevant, and applicable. This part of the inspection is purely about seeing if there is any evidence of rodent present in this area and has nothing to do with finding entry points for either possums or rodents.

If there is no access to the ceiling or you do not want us to enter the house, then other factors will be considered to ascertain if rodent activity is part of the issue or contributing to your issue.

Step 2

Inspect External walls to identify any openings that may be or are potential entry points for both possums and rodents.

Step 3

Inspect On the roof to identify any openings that may be or are potential entry points for both possums and rodents.

Based on these three inspection points, we will draw a conclusion. Following this, either the technician or our office will provide recommendations on the next steps and clarify the pricing.

Once the recommendations and pricing have been approved, the technician will commence the approved work unless you specifically requested an inspection or quote only.

If, for any reason, the work cannot be completed on the scheduled day, our technician or office will provide an explanation. Some potential reasons for this occurrence may include, but are not limited to:

  1. Customized material needs to be ordered.
  2. The weather conditions may not be favourable.
  3. Other access equipment may be required.
  4. The inspection revealed that the necessary work extends beyond the standard service fee and scope of works for that service that was emailed &/or texted to you at the time you made the booking and you need to take some time to evaluate whether you wish to proceed with our recommendations or not.

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What is your process?

The first step is to do a full inspection of your house or building and then our expert technician will discuss with you what will need to be carried out to resolve your issues.
If it is possible to complete the work on the day the technician will then seal the entry points discussed and install a temporary one way door over one of the areas the possum uses to enter / exit. The possum will then exit through the door to go and forage and when they come back they will find themselves unable to go back in. We leave the door for a minimum of 4 days as it can take up to 4 days for the possum/s to exit but in most cases, they will exit the same night as when the doors were installed.
Once the possum is no longer in the roof we then come back to remove the door and seal the underlaying entry point.
We also inspect for rats and have several options to resolve this issue which will be discussed with you at the time of inspection.

How do I remove Possums from my backyard?

Unfortunately, you can’t remove possums more than 150m from the backyard, what you can do is remove any plants or trees that may be attracting them, there are different products on the market that might work short term but it is likely the possums will get accustomed to the sprays, homemade “tea” and sonic or strobe light deterrents so these are not a guaranteed solution.

Are there possum rules for removing Possums?

Native animals may only be caught by a holder of a current catch and release licence and they must adhere to the conditions under National Parks and Wildlife Act 1974 which states a possum must be released, unharmed, after sunset, on the property on which they were captured and within 150m from the point of capture, against a structure that they can immediately climb and not to release native animals in an area where there is a high probability of injury or death.

How do I know if it’s a possum or rats?

Both Possums and Rats are more active at night however Possums are more likely to have a set routine so they will leave at roughly the same time each night between dusk and 11pm and then they will return between 3am and dawn.
Rats on the other hand are more sporadic and can sometimes be heard moving during the day.